Vision Express Opticians - Liverpool

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4.8

( 8 reviews )

Fashion, Drugstores

Open 09:00 AM - 07:00 PM See Hours

Unit 3, Tops Plaza, Parker Street Clayton Square Shopping Centre, Liverpool L1 1QR, United Kingdom +44 1517-070-987

Vision Express Opticians - Liverpool is a reputable brand that offers an extensive range of optical products and services. Located on the floor G of Clayton Square Shopping Centre, they provide a convenient in-store shopping experience for their customers. With excellent reviews and a rating of 4.8 out of 5 stars on Google, it is evident that Vision Express Opticians - Liverpool delivers great customer service and offers informative experiences. They offer eye tests, contact lenses, and a variety of frames and lenses to choose from, with no pressure to upgrade. The friendly and helpful team can provide expert assistance in selecting the right eyewear for one's needs. Additionally, customers have the option of having their glasses delivered or collecting them in-store. Thus, Vision Express Opticians - Liverpool promises to be a reliable one-stop-shop for all things optical in Liverpool.

Amenities and More

Service options
- Delivery
- In-store shopping
- In-store pick-up
Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Cash only

Reviews

4.8/5

8 reviews

5 stars

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3 stars

2 stars

1 stars

Bob johnson

March 22, 2024

This branch has a problem with customers who are not going to make them money. If you are a lenstore customer or someone who will take up chair time and they receive no payment from, expect your appointment to be moved or cancelled without notice and without communication. Also, customers need to direct complaints elsewhere instead of the feedback form they keep telling you to fill in online. The online feedback form goes no where apart from the branch who created the problem in the first place. UK Optometry at the moment.... 1. Change customer prescription for no reason, get a glasses sale. 2. Sign up every contact lens trial to a direct debit scheme, get a bonus. 3. Don't give chair time to any customer who isn't going to create a sale. Prime example is this branch.

Robert griesinger

March 22, 2024

The ground floor is where you can choose your glasses, make appointments, discuss adjustments of the glasses, basically go through all the business aspect. And they have an eye check up clinic on the first floor with friendly staff and a qualified practitioner, she is very lovely. They have recently gotten new machines, which saves a lot of time and have improved my experience.

Martin miller

March 22, 2024

Big thank you to Elizabeth who did my contact check up and took the time to listen to me and help fill in my D4 medical form correctly. Absolutely amazing service all round including the ladies down stairs who helped pick my new glasses and have amazing customer service! Thank you to everyone who helped me!!

Shannon mulrow

March 22, 2024

What an amazing experience! Professional, kind and honest service. I want to personally thank Sophie for her expertise and friendly demeanour. Sophie you are truly brilliant - Aaron.

John collins

March 22, 2024

Visited today. Gemma the woman who served me was absolutely exceptional! She was so kind and chatty. Made me feel so at ease. Will definitely be staying with this store in the future ❤️

Xian jia zeng

March 22, 2024

Appointment at 12.15 - arrived at 12.01, booked in and sat in waiting area. Another person arrived 10 mins after me for a 12.15 appointment as well, but there was no trace of his appointment - he was asked to wait and they would squeeze him in. 2 more people arrived 30 mins after me. All 3 were seen to as I was left sitting there with no acknowledgement or enquiry as to who or what I was doing there, until it reached 12.55 when I had other places to be and that was when I walked out.

Greg tam

March 22, 2024

Yesterday I met four members of staff during my consult. All very professional and friendly. Excellent assessment and they fixed my glasses too (hadn’t realised they were broken!). Would highly recommend. Feels like a private service, not a chain.

Hardy childers

March 22, 2024

I wanted to fix my glasses with small screw. The man who served me was so nice and kind, also fixed it very soon. I would like to visit here agian when it comes time to change my glasses. Thanks for the kindness.